Frequently Asked Questions
Quick answers about our products, delivery and orders.
Are your products really 100% organic and handmade?
Yes. Every soap, cream and mask is made by hand in small batches using plant oils, herbs, clays and essential oils. We list every ingredient on each product page so you always know what you are putting on your skin.
Is Cash on Delivery available?
Yes, Cash on Delivery is available all over Pakistan. You pay the rider when your parcel arrives.
How much is delivery and how long does it take?
Delivery is Rs 200 anywhere in Pakistan and FREE on orders of Rs 2,000 or more. Orders are dispatched within 1–2 working days and usually arrive in 2–5 working days (remote areas can take a little longer).
Will these products suit my skin?
Each product page lists the skin types it is made for. Because every skin is different, please do a patch test before first use. If you are unsure, message us on WhatsApp and we will help you choose.
How soon will I see a difference?
Natural skincare works gently. Most people judge a new routine after 4–6 weeks of regular use. Results vary from person to person.
Can I order on WhatsApp?
Of course. Tap any "Order on WhatsApp" button or message us at 0302-5583150 with the product name and your address.
How should I store handmade products?
Keep them in a cool, dry place away from direct sunlight. Let soap dry between uses on a draining soap dish, and always close jars tightly. Use within the expiry date printed on the pack.
Can I return or exchange a product?
If your item arrives damaged, leaking or wrong, tell us within 48 hours with photos and we will replace it. For hygiene reasons, opened skincare cannot be returned. See our Refunds & Returns policy for details.
Do you sell wholesale to shops and distributors?
Yes. Retailers and distributors can message us on WhatsApp at 0302-5583150 for wholesale prices and minimum order quantities.
Patch test first. Before first use, apply a small amount behind your ear or on your inner wrist and wait 24 hours. If you notice redness, itching or burning, stop using the product. Handmade products are natural, but every skin is different.
استعمال سے پہلے پیچ ٹیسٹ ضرور کریں: تھوڑی سی مقدار کان کے پیچھے یا کلائی کے اندرونی حصے پر لگائیں اور 24 گھنٹے انتظار کریں۔ اگر سرخی، خارش یا جلن محسوس ہو تو استعمال بند کر دیں۔ ہماری مصنوعات قدرتی ہیں، مگر ہر جلد مختلف ہوتی ہے۔
