Refunds & Returns
If something is not right, we will make it right.
Damaged, leaking or wrong items
Please check your parcel when it arrives. If anything is damaged, leaking or wrong, message us on WhatsApp at 0302-5583150 within 48 hours of delivery with clear photos (an unboxing video helps a lot). We will send a free replacement or a refund.
Opened products
For hygiene and safety, opened or used skincare products cannot be returned or exchanged.
Skin reactions
Natural ingredients can still cause reactions on sensitive skin. That is why we ask everyone to do a patch test first. If you have a reaction, stop using the product and contact us — we will guide you.
How refunds are paid
Approved refunds are sent by bank transfer, JazzCash or Easypaisa within 5–7 working days. Delivery charges are not refundable unless the mistake was ours.